Many people say that manners are on a decline. It is perceived that people are generally rude. I’m here to report that this is not true. In my two and a half years of experience in retail, I have met and dealt with hundreds of people. I have found that as long as you are courteous, trustful, and empathetic, people can’t help but reciprocate these feelings towards youIn my two and a half years at Kmart, I have learned many things about manners. I have worked in just about every area in the store and have helped many people. I use certain techniques to help them feel welcome and more comfortable while shopping. “Private companies offering goods and services for sale can’t survive if they go our of their way to alienate consumers. Buyers can always go elsewhere” (Chapman 168). For this reason, I always begin every conversation with a pleasant “Hello.” Also, I try to smile as much as I can. Moreover, I talk to the customer while helping them find their item, and I always end a transaction with a “Have a nice day.” Also, while talking to a customer, I make eye contact. “Look into the other person eyes. In American culture that signifies that you're not lying” (Humphries). When they respond to me, I make sure not to interrupt them. “Interrupting should be avoided at all cost. One must let the individual finish his or her statement” (Humphries). These aren’t difficult things to do. In fact, they come naturally to most people. However, I do run into the so-called rude customer. These people are upset mostly for two reasons. Either they had a bad shopping experience last time they were in the store, or they are just having a bad day. I have realized that both are things that I can’t change. All I can do is help them.When trust is lost, it is much easier for many people to be rude. If there had to be a spot in the store to be dubbed...
