SOUTHWEST TEXAS STATE UNIVERSITY PARKING CONTROL TO: Steve Prentice, Parking Control Director FROM: Karen Jones, Student Assistant SUBJECT: EXTRA HELP NEEDED DATE: June 25, 1997 Over the past few years, the parking control office has been expanded and made more efficient by the addition of computers and the implementation of new filing procedures. Unfortunately, the department is still not providing the services it is capable of. This is due to the fact that the parking control office is under staffed in respect to counter attendants. This lack of sufficient people to work the front counter causes the process of appealing and paying parking tickets to become extremely bogged down. This proposal provides a cost effective solution to the problem that will not only help parking control, but will also benefit anyone doing business with the office.PROBLEMThe parking control office is currently operating with thirteen full time employees and approximately ten part-time student assistants. Of these twenty-three people, only two are able to work the counter where tickets are paid and appeals are made. With the increasing number of students and visitors on campus, more traffic is coming through the parking control office. There is often a long wait in line, which eventually leads to hostile attitudes from the customers. These problems only slow the process down even futher. This increasingly slow process is beginning to cause time related problems on part of the students, visitors and the staff of the parking control office. Over the past few years, the number of students attending Southwest Texas State University has increased greatly. When the number of students increase, so does the number of campus visitors, whether they be parents, grandparents or friends. This increase in attendance has caused an increase in the amount of business done in the parking control on a daily basis. With more students on campus a...
