Reading this article was as painful as getting teeth pulled. The article was a professor's review of a class he instructed at the University of Chicago on strategic planning. The class was not conducted in a typical class format, but instead had students actively involved in groups that gathered data, analyzed, critiqued, and prepared strategic plans for area businesses who volunteered their records time and employees for such scrutiny. Much of the article was focused on the first class session, which from the sounds of it was quite hectic. After reading the assigned text the class as a whole determined 8 steps of which their models would be based on.The first was to Interview a sample of managers from all levels to determine degree of participation in the planning process. The second was to work with the relevant managers to determine what data were available in the company files regarding customers, customer satisfaction, product line, market niche, costs ect. The second steps also had parts A and B which were to determine which data was not available yet desired and determine secondary sources to obtain such data, and to establish as database and make it available for all group members. The third step dealt with the data on customer satisfaction and how responses, complaints, suggestions ect are managed. The fourth step was to track information flow in the company. What is collected, who it goes to and why. Step five, was to check database and determine which fields were most important for the company and to determine which areas to concentrate in in order to guarantee best outcome, and spread resources. The sixth step was to analyze the data and specify the strengths and weaknesses of the company. Step seven was to develop recommendations for the next year and the next three years regarding products, services, and markets as well as organization structures, and organizations processes. The final step was actually dete...
