Managing People and Organizations Gerald ZeitzChapter Thirteen, Concluding Case 2Zhen Zhang1.What type or types of power does Anita Rod*censored* appear to rely upon?Based on my observation, Mrs. Anita Rod*censored* heavily relies on Expert, Referent, and Information power.According to the textbook, Expert power is based on the possession of expertise that is invaluable to the company and its employees. From the case discussion, we could see that, due to her diligent work, Anita Rod*censored* is able to possess firsthand information about the company’s products and customers and integrate such information into the final value-added product package the company offers to its customer. For example, Anita is engaged in extensive traveling to potential markets to obtain firsthand information about the market and its customers. Referent power, on the other hand, results from being admired, personally identified with, or liked by others. Anita Rod*censored* is widely liked by her employees and managers. And many of the company’s employees even state that it will be difficult for them to work for other companies after being an employee of Body Shop International. There is no doubt that such kind of loyalty among its employees will enhance the company’s productivity and realization of Anita’s vision.Finally, Information power comes from the access to mission-critical information regarding the operation and growth of the company. As head of the company and possibly the largest stockholder, Anita Rod*censored* actually sets direction for the company’s operation for years to come. 2.Would you consider Anita Rod*censored* to be a transformational leader? Why, or why not?I definitely regard Mrs. Anita Rod*censored* as a transformational leader. Based on the textbook, transformational leaders are leaders who could motivate individuals to perform beyond normal expectations by inspiring subordinates to focus on broader m...
